Last update: September 1, 2023 These terms, including any additional terms and conditions referenced herein or presented elsewhere on the Site (defined below), in general, or in connection with a particular service or feature, including our Privacy Policy on your use of the Site. Naqada Music Management is the main company under which the Longa website “longa.app” operates along with all the rights contained in and associated with it; that includes but not limited to, copyrights and trademarks (hereinafter referred to, individually and collectively, or the site). This Agreement sets forth the legally binding terms of service for your use of the Site. By using the Website and/or services offered by the Longa platform, which includes but is not limited to browsing the Website, whether you or an individual or an entity, expressly agree to be bound by these Terms, including the Terms of Use and additional policies referenced herein. You also agree to comply with all applicable laws and regulations of the Arab Republic of Egypt. In these Terms, the words ‘We,’ ‘Our,’ ‘Our Company,’ and ‘The Company’ refer to either the Longa Platform or the owner company Naqada Music Management. These Terms apply to all users of the Site, including, without limitation, users who are an individual, business entities, customers, service providers/sellers, service seekers/buyers, and contributors of content, information, and other materials or services on the Site. By using Longa and/or the services provided by Naqada Music Management, you hereby waive any and all claims that challenge the enforceability or binding nature of the Terms. You agree that by using the Website and Services, you are at least 16 years of age and legally capable of entering into a contract. It is also your responsibility to review the Terms periodically. If you do not agree to the Terms, do not use the Site. We may modify these Terms at any time without notice, and such modifications, additions, or deletions will be effective immediately upon posting. We may change or discontinue any aspect, service, or features of the Site, including, without limitation to, content, availability, and equipment needed to access or use the Site, at any time and without notice. If you have any questions about these Terms, please contact us at info@longa.app

About Longa

Longa is the ultimate communication platform that unites the Egyptian music and entertainment scene by showcasing new talents, introducing new opportunities, and more.  Imagine if a record label is looking for a violinist with a specific style and wouldn’t know where to look, through Longa; they can find the most suitable artist that fits their request and budget while checking their work samples before choosing. 

Through our marketplace: you can save time, effort, and cost for your upcoming projects. At Longa, we aim to connect sellers and buyers. We also aspire to create a productive bond between industry experts and artists while showcasing numerous new talents to the surface. 

Who are the sellers?
  • Referred as Talent or Pro. They can be singers, musicians, producers, composers, songwriters, arrangers, audio engineers, sound designers, lyricists, voiceovers, graphic designers, and web developers.
Who are the buyers? 
  • They are the clients and referred as service seekers. They can individuals, record labels, studios, media and marketing agencies, and commercial brands for their campaigns.

Users accounts

While using the Site, it is your sole responsibility to maintain the confidentiality of your email address, password, and any other account identifiers related to any personal account you have created on the Site, and to restrict access by other users or computers. You also acknowledge and accept sole responsibility for any and all activities that occur under your account. Only Registered Users may subscribe to the Services on the Website as a Service Seeker/Buyer and Service Provider/Seller, per the terms and conditions of this Agreement. Naqada Music Management, Inc. may monitor your or other users’ use of the Site to determine compliance with the Terms and to ensure quality and compliance with any law, regulation, or authorized governmental request. The Company may share your account identification information in response to a request by law enforcement provisions, or for promotional reasons in our sole discretion. Additional information about the use of personally identifiable information is available in our Privacy Policy, which is hereby incorporated by reference. We reserve the right to regulate the content of the marketplace by pausing, restricting, or deleting any service or account based on the occurrence of any act that violates our Privacy Policy or the terms of use. Users with suspended accounts will not be able to sell or buy – perform a service or request a service – on the site. Naqada Music Management has the absolute discretion and exclusive right, regardless of the cause, to permanently and/or temporarily suspend, restrict, or delete your account and/or access to the Services in the event of a breach of these terms of use or contract.

User’s Behavior 

Use of the Website is per all the terms and conditions outlined in this Terms and Conditions. As a condition of use, you agree not to use the Site for any illegal purpose. You agree to comply with all applicable local, national, and international laws and regulations, including, but not limited to, all intellectual property laws (such as copyright laws in the Arab Republic of Egypt). Any unauthorized use of the Website is expressly prohibited. For example, YOU AGREE NOT TO (a) take any illegal action, or (b) upload, download, post, or submit files, upload or publish the Site on our behalf, or distribute or facilitate the distribution of any material and/or content, using any other communications or service available on or through the Website, which:
  • Violates any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity; or
  • Threatening, harassing, abusive, defamatory, deceptive, fraudulent, invasive of another’s privacy, harmful, abusive, vulgar, pornographic, obscene, hateful, or incites violence; or
  • Misrepresent the source, identity, or content of information transmitted through the Site; or
  • Constitutes unauthorized or unsolicited advertising, junk e-mail, spam (“SPAM”), newsletters, pyramid schemes, solicitation of signatures, charitable solicitation, or any other similar solicitation; or
  • Contains software viruses or any other computer code, files, or programs designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment or damage or gain unauthorized access to any system, data, or information other than of Naqada Music Management or any third party; or
  • Impersonate or falsely imply affiliation with any person or entity, including, but not limited to, any employee or representative of a company; or
  • Collects, or attempts to collect, personal information about Users without their consent or constitutes a solicitation, for commercial purposes, of any User of the Site; or
  • Otherwise, violate these Terms, the Privacy Policy, or any other policy posted on the Site.

Service Seekers/Buyers

Subscription regulations – If the service seeker/buyer is an individual; there are no special requests for subscription, but if you are an entity; the tax ID number and the commercial registration will be requested upon registering on the website.  Order Approvals – Once an order is confirmed; you’re not necessarily going to receive an email notification and the service seeker/buyer is required to follow up on his account. We reserve the right, without prior notice, to restrict project orders and/or refuse service to any buyer/service seeker. We may also ask to verify the information before accepting any order. The project is completed once the buyer (Service Seeker) has reviewed the delivered project, or the review period has expired (whichever comes first). Refusal and Cancelation The Company reserves the right to refuse any project submitted on the Website. These restrictions could include orders passed by the same account, the same credit card, and/or orders which use the same address for invoicing and/or expedition. In the event that we make changes to or cancel an order, we will attempt to notify you by email, billing address, and/or phone number provided at the time the order was made.  Payment method – The service seekers/buyers must complete all project requests through the website. Service seekers/buyers must pay for projects on the site using the site’s payment gateway. Service Seekers/Buyers are expressly prohibited from paying Service Providers/Sellers directly for Projects, either in person or using any payment method other than the payment gateway available through the Website. Upon request, which is granted on a case-by-case basis and at the sole discretion of the Company. If you are asked to use a payment method that is not offered by Longa, please report it immediately by contacting info@naqada.org  Service Delivery – The company prides itself on providing quality services. Despite our best efforts, some services may be limited. The display of the project on the site doesn’t guarantee that the project is current or will be available during your visit. If you are unable to locate a specific service or project, or if you have any questions regarding the availability of a service or project, please contact us at info@longa.app The Company makes no representations or warranties about inaccuracies, typographical errors, or other defects that may be present in the content available on the Site or provided as a result of a project. Projects Approvals and Declines  Once project-related files have been delivered, the buyer (or service seeker) has 5 days to review the submitted files. Leaving a review or accepting the project will complete the order and will be considered the purchaser’s acceptance of the file (or files) as is. The buyer/service seeker can object to the submitted files by clicking on “Modify”.
  • If the buyer does not take any action, the order will automatically be marked as completed 5 days after delivery.

Service Providers/Sellers

While registering to the website, you pledge that you’re 16 years of age or older. When a client requests a project through the website, the seller (Talent – Pro) will be notified through his account notifications or via an email. After the service provider successfully delivers the project file (or files) to the client, the company will credit the seller’s account with the revenue generated by the specified selling price minus the company’s commission. The Company agrees to process and transfer funds to the Seller’s Account within a reasonable period of time (see Withdrawals below) after Customer acceptance or the expiration of the review period. However, the Company cannot guarantee a specific delivery time for funds as project delays may be negotiated in advance for technical reasons. Sellers or Buyers are expressly prohibited from including irrelevant external links (to websites, platforms, marketplaces, online groups, social media pages, etc.) or indicating any URLs in service descriptions, images, videos, or files posted. In the event of circumvention of the terms of use regulations, the company will resort to litigation and demand financial compensation and, of course, permanently terminate the account. User rating is calculated based on reviews submitted by other users, amount of canceled projects, and ordering issues, if any. “Top Rated” users are automatically selected by the website statistics based on a list of criteria that includes: seniority, sales volume, reviews, exceptional customer service, and other criteria. Projects or Orders Delivery  Quality – All sellers should endeavor to provide work of professional quality. Specifically, sellers must ensure that all deliverables are:
  • Error-free;
  • Full understanding of each of the buyers’ specific requirements;
  • Be fully faceted with the set of deliverables specified in the project or service description or as agreed with the buyer (service seeker) within the site as part of the requirements of the assigned project; 
  • Consistent with the level of experience indicated on the Sellers’ Service, Profile, Tailored Offers, and/or Proposals pages.
  • To complete a project, the seller (Service Providers) must deliver completed files and/or proof of work using the “Project Delivery” tab located on the Order page under the “Sales Management” section.
Third-Party Delivery – Sellers (Service Providers) may use file transfer through sharing clouds to deliver files, including, but not limited to Dropbox, WeTransfer, Google Drive, Elsevier, and others. Use of any third-party file transfer application or any other site or service other than the Site will be subject to the third-party site’s terms. Communication – By making a purchase or creating an account on the Site, you acknowledge and understand that we may, on occasion, send you emails or statements for promotional reasons. You agree to receive such communications from us. Unless such email is necessary to facilitate a transaction, such as completing a sale or providing you with information regarding a purchase, we will give you the opportunity to opt out/unsubscribe to receiving such commercial emails from us by following the opt out instructions provided in such messages. All communications, information, and directions relating to the Project shall be made exclusively using the Website. Communication outside the Platform in connection with Projects may result in account suspension and exclusion of Users from the dispute resolution procedures listed below. Third-Party Content – Our site may include some external links that are controlled by other third parties. You fully understand that we have no control over their content, and these Terms do not govern your use of any Third Party Website. In addition, the Site may refer to products, services, or other information by trade name, trademark, or otherwise, and such reference shall not be construed as an endorsement, sponsorship, or recommendation of or by such third parties unless expressly stated otherwise.

Payments

Service Seekers/Clients may not submit payments nor may Service Providers/Sellers accept them using any method other than the website’s payment gateway. Soliciting or making a payment outside of the Website is a breach of these Terms unless in case of an express written consent is given by the Platform. In the event of a blocked request or payment, the user’s account may be subject to permanent suspension. In addition, the User will be responsible for any loss and legal expenses that the Company may incur to recover monies duly owed to Naqada Music Management in connection with this project. Users agree and acknowledge that payments of Service Seekers are routinely screened by Platform staff for fraud prevention purposes before any payments are released. The Company reserves the right to withhold funds associated with any account to recover unpaid fees. Further, the User acknowledges and agrees that Company will not mediate any disputes or be liable for any loss or damage of any kind arising out of or related to the breach of this agreement. Users must report attempts or offers to make an off-site payment by a buyer or seller immediately to info@naqada.org 

Withdrawals 

Withdrawal of funds from the account of the service provider/seller: users must have an active bank account or an active smart wallet within the Arab Republic of Egypt. You must ensure that the data is filled out clearly, and the company disclaims all responsibility, in the event that there is an error in your bank account numbers. And you must ensure that you put the correct account data such as your full name, bank name, account number, and IBAN number.  We are in partnership with the fin-tech company Paymob. The company is responsible for the payment gateway for the received funds from service seekers/buyers, as well as for the withdrawal and transfers for the service providers/sellers.
  • Please note that you can request a withdrawal anytime. However, any withdrawal requests during weekends or public holidays will face delays, obviously. 
Usually, the transfer does not exceed 5 working days. Please note, in case of holidays and public events, the transfer may be delayed depending on your bank. For users with suspended accounts, the transfer of their funds may take from 45 days to 90 days. The length of the suspension period will vary depending on the reason for the account restriction and/or suspension.

Refund and cancellation policy

Refunds – If an order for a project is canceled and the platform management determines that a refund is due, the money is returned to the account balance of the (service seeker) and is available for future purchases of services on the site. This can be reviewed through your account in the wallet or account balance section. In the event that you do not wish to create other projects on the platform and refunds in general, you should contact us at info@longa.app Late Delivery – The Company reserves the right to cancel projects that are late in delivery and refund all the paid amount for the project to the service seeker.  Mutual Project Cancelation – Both buyers  and sellers have the option to cancel the project by mutual agreement. Mutual cancellation does not have a negative impact on the rating of sellers. However, excessive cancellation of any kind may result in account suspension, restriction, or termination, or pending the account for investigation by the Platform staff. Cancellation by (Service Provider/Seller) – The service provider may “force” to cancel the project at any time. Forced cancellation means that the service provider automatically cancels the project without the consent of the service seeker. However, this “forced cancellation” may have a negative impact on their account rating. If a service provider has trouble completing a project, they should contact us for assistance. Cancellation by (Service Seeker/Buyer) – It’s not allowed to cancel the project after the payment. 
  • Disclaimer – Platform service fees are non-refundable.
Always feel free to contact us at info@longa.app for more information regarding refunds or cancellations.

Users General Comments

Users are permitted to submit materials to the Site and/or post comments, which may include, but not be limited to, text, images, videos, and recordings (“User Comments” individually and collectively) on the Site. Such User Comments are provided on a non-confidential basis, and by submitting User Feedback you grant us an unrestricted, perpetual, worldwide, unrestricted license to display, distribute, reproduce, and use the User Comments in any manner we select at our sole discretion. You represent and warrant that any User Comments you submit to the Site will not infringe any right of any third party, including without limitation copyright, trademark, privacy, or other personal or proprietary right, or contain defamatory or otherwise unlawful or offensive or obscene.  You shall remain solely responsible for the content of any User Comments you make. Although User Comments may be posted on the Site, the posting of such posts in no way constitutes our endorsement of such User Comments. The Company is not obligated to post any User Comments. We are not liable for any claim, including but not limited to, loss or damage to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential, or punitive damages, personal injury, or unlawful death, legitimate that occurred in connection with user comments. We reserve the right to remove any User Comments for any or no reason.

Copyrights; Ownership and Restrictions

  • This Section affects your statutory rights in the Business. Please read carefully.
Website Ownership – This site is owned and operated by Naqada Music Management. Aside from Third Party Licensed Content, all rights, titles, interests, and material provided on this Website, including, without limitation, the information, documents, logos, graphics, sounds, images, audiovisual works, and intellectual property rights contained therein, including, and without limitation to, the copyrights and trademarks are owned by us. LONGA platform and its logo are trademarks and exclusive property of the company. Except as expressly provided herein, none of the material may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted, or distributed in any way, and nothing on this site shall be construed as conferring no license under any of our intellectual property rights, whether by estoppel, by implication, or otherwise. We reserve any rights not expressly granted in this Agreement by us. Business Ownership – Please read carefully. Unless otherwise expressly stated in the description of the project or service, the results of the services provided by the seller (“Service Provider”), including, but not limited to their copyright, are intended to be a work for hire. The Seller (service provider) acknowledges and agrees that the Works (and all rights therein, including, without limitation, copyright) belong to and will be the sole and exclusive property of the Buyer (service seeker). Buyer shall have the exclusive, unrestricted, perpetual, worldwide right to use, distribute, sell, and exploit the Works in any and all media, in any and all ways and forms, unless both parties agree to share ownership and publishing rights. If, for any reason, a court of competent jurisdiction determines that the Works are not a work for hire, the Seller (service provider) hereby assigns all rights, title and their interest in the copyright of the Works to the buyer (service seeker). INDEPENDENT ADVICE – The user hereby acknowledges and agrees that it is the User’s responsibility to seek legal advice regarding the ownership of the Intellectual Property Rights and whether the grant of rights herein is appropriate for User’s needs. The User also acknowledges and agrees that the Company is not responsible for the User’s failure to perform due diligence or neglect or their lack of understanding of seeking legal advice. In the event that the User wishes to obtain any additional documentation regarding the business rights, the User is solely responsible for obtaining such documentation. WARRANTY AND REPRESENTATION – User represents that all material provided by User in connection with his or her use of the Site is/will be original to the User, in the worldwide public domain, or used with the consent of its original owner, and may not infringe or violate any copyright, trademark, right of privacy or any other right of any kind or nature of any person or entity. User also warrants that User has properly insured, at the User’s sole cost, any and all permits, licenses, authorizations, and insurance policies that any reasonably prudent person would secure in connection with User’s use of the Site. User hereby indemnifies and undertakes to defend and hold Company harmless (including, without limitation, settlement amounts agreed to by Company in its sole discretion, attorneys’ fees, and costs) from any and all claims and/or damages arising out of or relating to User’s use of the Site and/or breach of User’s warranties, representations, representations or agreements as set forth herein. Reporting – The site contains “UGC” or what is known internationally as User Generated Content. The Platform does not check violations of copyrights, trademarks, and/or other intellectual property rights that users create. If you suspect violations of any of the rights described in this section, please contact our support team immediately at info@longa.app. Any content that is said to violate intellectual property rights will be removed immediately in accordance with the copyright policy and in accordance with Egyptian law. Evacuation responsibility YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE AND ALL MATERIALS PROVIDED ON OR THROUGH YOUR USE OF THE SITE OR APPLICATIONS ARE PROVIDED ON AN “AS IS AND AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. We make no guarantees that: (a) the Website, Services, or Materials will meet your requirements and you can write to us at info@longa.app to try to meet your requirements if possible; (B) THE SERVICES OR MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE; (c) The results that may be obtained from the use of the Site or any services or materials offered through the Site will be accurate or reliable; ANY MATERIALS OR SERVICES OBTAINED THROUGH THE USE OF THE SITE ARE AT YOUR OWN RISK. We accept no responsibility for any damage to your computer system or loss of data that results from downloading any content, materials, or information. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR EMPLOYEES, OWNERS, DIRECTORS, EMPLOYEES, AND/OR AGENTS BE LIABLE TO YOU FOR ANY LIABILITY TO YOU WHETHER DIRECT OR INDIRECT DAMAGE.

CLARIFICATION

  • These TERMS have been written in Arabic (Egypt). To the extent, any translated version of this Agreement conflicts with the Arabic version, the Arabic version herein shall prevail.

Privacy Policy

Your privacy is very important to us and we highly value it. Therefore, We designed our Privacy Policy to make important disclosures about how you use the Site and how we collect and use the content and information you share with us. We encourage you to read and use the Privacy Policy to help you make informed decisions.

Advertising

We may run advertisements and promotions through users on the Platform, or from third parties on the Site. Your business deals, correspondence with, or participation in promotions of advertisers other than us, and any terms, warranties, or representations associated with such dealings, are solely between you and such third party. We are not responsible for any loss or damage of any kind incurred by you as a result of any such transactions or as a result of the presence of third party advertisers on the Site. 

Disputes

Disputes of users (Sellers and Buyers) – The company encourages service seekers and service providers to resolve disputes between them. If this fails for any reason, disputes between users should be handled using the site’s dispute resolution tools, which are located under the heading “I’m having a problem?” on the order page or by contacting the platform’s customer support team at info@longa.app, while the order is still being submitted. Disputes must be submitted before an order is marked complete. Once a dispute is raised, the two users shall cease all communications between each other and the Company will attempt to mediate the dispute. The Company requires up to 14 days to review all communications, requests, deliverables, and details prior to the commencement of mediation. DISPUTES WITH THE PLATFORM OR THE OWNING COMPANY – Users acknowledge and agree that any payments and/or other actions taken by the Company pursuant to the dispute resolution process are done in good faith and that Users will have no cause of action against the Company (whether in contract, tort or otherwise) in connection with the resolution of a dispute or any actions or payments made pursuant to it. Users also acknowledge and agree that the Company is not and shall not be liable for any loss or damage arising in connection with interactions with the Service Requester or any other user of the Site. This Agreement, its validity, construction, and all matters relating to the relationship between the parties shall be governed by Egyptian law, as applicable. If either party retains counsel to enforce or litigate this Agreement, its validity, or any provision thereof, the prevailing party will be entitled to all reasonable attorneys’ fees, costs, and necessary sums incurred through the appeal. This Agreement shall be binding on and enforceable in the interest of its parties and assigns.

Miscellaneous 

The Terms and Privacy Policy between the Site and the User constitute the entire agreement and supersede all prior written or oral agreements. If any part of these Terms is found to be unenforceable, the remaining parts will remain in full force and effect. The section headings herein are for convenience only and will not affect the meaning or affect the content of the Terms. The Terms and the Privacy Policy shall be interpreted to give it a fair meaning, and any ambiguities in the Use and Privacy Policy shall not be interpreted against the Site affecting the wording of this Agreement. Any modification or waiver of these Terms shall be unenforceable unless made in writing and signed by us. You may not transfer or assign any of your obligations under these Terms without first obtaining our consent. All of our rights under these Terms are assignable at our discretion in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. These Terms do not confer any third-party beneficiary rights. We reserve all rights not expressly granted herein. You will comply with all applicable laws when using or accessing the Site. If you access the Site from outside the Arab Republic of Egypt, you accept full responsibility for compliance with local laws. Feedback We welcome and encourage you to provide feedback, comments, and suggestions for improving the Site (“General or Technical”). You can send your feedback to info@longa.app. Any Feedback you submit will be considered non-confidential and non-proprietary to you. By submitting feedback to us, you grant us a perpetual, non-exclusive, worldwide, royalty-free, irrevocable, sublicensable license to use and disseminate such ideas and materials for any purpose without compensation to you. Naqada Music Management  45 Kambez – First Floor – Business Hive Office Space Dokki, Giza – Egypt.  Postal code: 12611  Commercial ID: 21201 Tax ID: 672-071-143
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